Slack said on Thursday that the they would add artificial intelligence to help salespeople, customer service agents and marketers do their jobs. Many companies and investors have already distributed a lot of money toward developing AI solutions that is used for both consumer products and business solutions. Slack, which is owned by software and cloud Salesforce, unveiled a series of generative AI tools and applications built into the platform, that is called Slack GPT.
Users will be able to use ChatGPT, as well as Claude, an AI assistant launched by Anthropic, in the platform to complete tasks relevant to their jobs. “Generative AI has enormous potential to redefine how work is done,” Slack CEO Lidiane Jones said in a statement. “The real power of Slack GPT is it enables AI to act on valuable data from a company’s most trusted resource: its own internal knowledge.”
Slack GPT is able to summarize messages “in just one click” for employees who want a summary of a meeting or spend extended periods of time away from the office. A new canvas application meanwhile allows employees to draft messages before they are sent, receiving instant recommendations from the AI system about improvements for tone, content, and brevity.
The platform will also let workers build custom processes based on generative AI without writing any kind of computer code (this doesn't look good for those who do coding for a living!): sales employees, for instance, could construct an application which instantly combines sales leads with customer data to draft a personalized prospecting email.
It has already been proven that Generative AI significantly supports the productivity of knowledge workers. An analysis of customer support employees showed that an AI system helped employees respond to 14% more chats than their colleagues who did not have access to the system. Amazon, which released several mass-market AI solutions last month, likewise found that coders who used AI computer programming tool CodeWhisperer finished tasks 57% faster than those who did not use the system and were 27% more likely to achieve success.
Microsoft invested billions of dollars into ChatGPT creator OpenAI and announced earlier this year that the system would be incorporated into search engine Bing. Google revealed one day later that Bard, an experimental conversational AI service, would soon be added to the company’s search engine.
According to a report by Goldman Sachs it estimated that AI could eliminate 7% of positions in the United States, largely in sectors that rely on office work such as administrative support and legal, while positions in sectors such as construction and logistics are forecasted to remain broadly intact.
This is the fear of many people, that AI Jobs will take place of human jobs. People are already using ChatGPT for Amazon KDP books. Those who are new, Amazon KDP is a platform for self publishers but due to faulty AI bots for KDP, and layoffs at Amazon, many publishers are losing their Amazon KDP accounts and there is no way of getting them back. AI ultimately replace human thought? I hope not!
